Shipping policy

Last Updated: October 1, 2026

At Pawsvela, we want your order to arrive safely and as smoothly as possible.

This Shipping Policy explains how we process and ship orders placed through pawsvela.com.

By placing an order with Pawsvela, you acknowledge and agree to the shipping terms described below.

1. Shipping Destinations

Pawsvela currently focuses on shipping products to customers in the United States.

Shipping availability may vary by product, destination, carrier, and other fulfillment considerations.

If shipping is unavailable for your address, the available options will be communicated during checkout where applicable.

2. Order Processing

After an order is successfully placed, we begin processing it for fulfillment.

Order processing includes activities such as:

Order verification
Payment confirmation
Product preparation
Fulfillment coordination
Shipment preparation

Processing time may vary depending on product availability, fulfillment location, order volume, and other operational factors.

The estimated processing or delivery information available at checkout should be considered when placing an order.

3. Shipping Times

Delivery times may vary depending on:

Destination
Product availability
Fulfillment location
Shipping method selected
Carrier performance
Seasonal shipping volume
Weather
Customs or transportation-related delays
Other circumstances outside our reasonable control

Any delivery estimate shown during checkout or provided after purchase is an estimated timeframe, not a guaranteed delivery date, unless expressly stated otherwise.

For the most accurate estimate available for your order, please refer to the shipping information presented at checkout.

4. Shipping Costs

Applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

Delivery address
Product(s) ordered
Package size or weight
Available shipping method
Current carrier rates
Promotional offers

If free shipping is available for a particular order, the applicable eligibility requirements will be displayed during checkout or in the relevant promotion.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email.

The confirmation may include information such as:

Order number
Products purchased
Billing information
Shipping address
Order total

Please review your order information carefully.

If you notice an incorrect shipping address, contact us as soon as possible.

6. Tracking Information

When tracking information is available, we may provide a tracking number or tracking link by email or through your order information.

Tracking information may take some time to become active after a shipment has been handed over to the carrier.

Carrier tracking information is provided by the applicable shipping provider and may not update continuously.

7. Delivery Delays

Although we work to process orders efficiently, delivery delays can occasionally occur.

Possible causes include:

Carrier delays
Severe weather
Natural disasters
Transportation disruptions
High seasonal shipping volume
Incorrect or incomplete addresses
Delivery access issues
Carrier operational problems
Other events outside our reasonable control

If your order is delayed, please check the tracking information first. If you need additional assistance, contact our support team.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Phone number, where requested

If you realize that you entered an incorrect address, contact us immediately.

We will make reasonable efforts to update an address before an order has been processed or shipped. However, we cannot guarantee that an address change will be possible after processing or shipment has begun.

Pawsvela is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

9. Lost, Stolen, or Marked-as-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, we recommend:

Checking around your delivery location.
Checking with household members, neighbors, or building management where appropriate.
Reviewing the carrier's tracking information.
Contacting the applicable carrier.
Contacting Pawsvela if you still need assistance.

For packages reported as stolen after being marked as delivered, we may request additional information and review the circumstances before determining an appropriate resolution.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

Your order number
Photos of the damaged package
Photos of the product
A description of the damage

We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy.

11. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your shipment, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the received package and products when requested

We will review the order and work with you toward an appropriate resolution.

12. Multiple Items and Separate Shipments

Depending on product availability, fulfillment location, and logistics arrangements, items from the same order may occasionally be shipped separately.

If products are shipped separately, you may receive multiple tracking numbers or deliveries.

Separate shipments do not necessarily mean that your order has been cancelled or that an item is missing.

13. Product Availability and Fulfillment

Shipping and fulfillment may depend on product availability at the time an order is placed.

If an unexpected fulfillment issue affects your order, we may contact you using the information provided during checkout.

Where appropriate, we may offer an alternative resolution, subject to the circumstances of the order and applicable policies.

14. Shipping Restrictions

Certain products or destinations may have shipping restrictions due to carrier requirements, applicable laws, product characteristics, or fulfillment limitations.

If a product cannot be shipped to your selected destination, the available shipping information may be adjusted during checkout.

15. Carrier Responsibility

Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier's operating procedures and network.

Pawsvela will provide reasonable assistance when a shipping issue occurs, but we cannot control the carrier's operations, route, delivery schedule, or handling procedures.