Privacy policy

Last Updated: October 1, 2026

Pawsvela (“Pawsvela,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use pawsvela.com, place an order, contact us, subscribe to communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Pawsvela, we may collect information such as:

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our store, you may provide:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment-related information

  • Customer service communications

  • Information you voluntarily provide in messages, reviews, or other communications

We do not need your payment card number to provide customer support. Payment information may be processed directly by our payment providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General geographic information derived from IP address

  • Referring website or source

  • Pages viewed

  • Products viewed

  • Links or buttons interacted with

  • Approximate date and time of visits

  • Website usage and interaction information

This information may be collected through Shopify, cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Providing shipping and delivery services

  • Processing payments

  • Sending order confirmations and updates

  • Providing customer support

  • Responding to inquiries

  • Managing returns, refunds, and exchanges

  • Improving our website and shopping experience

  • Understanding how customers use our website

  • Detecting, preventing, and investigating fraud or unauthorized activity

  • Maintaining website security

  • Troubleshooting technical issues

  • Personalizing website content where appropriate

  • Sending marketing communications when permitted by law

  • Measuring advertising and marketing performance

  • Complying with legal and regulatory obligations

  • Protecting our rights, customers, business, and property

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Cookies and Similar Technologies

Pawsvela and our service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may help us:

  • Keep our website functioning

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand website traffic

  • Analyze website performance

  • Improve user experience

  • Measure advertising effectiveness

  • Deliver or personalize certain marketing communications

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will provide appropriate cookie choices or consent mechanisms.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to operate the online store, including information related to browsing, shopping, checkout, orders, and transactions.

Shopify's processing of information is subject to its own privacy practices and policies.

For more information, customers should review Shopify's current privacy documentation.

5. Payment Information

When you make a purchase, payment information may be processed by third-party payment processors.

Depending on the payment method selected, these providers may process information such as:

  • Name

  • Billing information

  • Payment details

  • Transaction information

  • Fraud-prevention information

Pawsvela does not generally store complete payment card numbers on its own systems.

Payment providers may process your information according to their own privacy policies and applicable legal requirements.

6. Shipping and Fulfillment

To fulfill orders, we may share information necessary for delivery with relevant service providers, suppliers, fulfillment partners, and shipping carriers.

This may include:

  • Customer name

  • Shipping address

  • Phone number

  • Order information

  • Delivery-related instructions

Only information reasonably necessary for fulfillment should be shared for these purposes.

7. Customer Support

When you contact us, we may retain information from your communication so that we can:

  • Respond to your request

  • Investigate an order issue

  • Process a return or refund

  • Maintain customer-service records

  • Improve our support processes

Customer support communications may include personal information that you voluntarily provide.

8. Marketing Communications

If you subscribe to marketing communications, we may use your contact information to send information about:

  • Products

  • Promotions

  • New arrivals

  • Special offers

  • Store updates

  • Other marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

Transactional communications, such as order confirmations and important service messages, may still be sent when necessary to complete or support your transaction.

9. Advertising and Analytics

We may use analytics and advertising technologies to understand website activity and measure the effectiveness of our marketing.

Depending on the tools installed on our store, these technologies may include services that provide:

  • Website analytics

  • Conversion measurement

  • Advertising attribution

  • Remarketing

  • Audience measurement

  • Fraud prevention

These services may collect information about your interaction with our website and may use cookies or similar technologies.

The specific tools used by Pawsvela may change as our store develops.

10. How We Share Personal Information

We may disclose personal information to trusted third parties when reasonably necessary for legitimate business purposes, including:

  • Shopify and technology providers

  • Payment processors

  • Shipping carriers

  • Fulfillment and logistics providers

  • Customer-support providers

  • Website and analytics providers

  • Advertising and marketing service providers

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We do not disclose personal information to unrelated third parties for purposes inconsistent with this Privacy Policy.

11. Business Transfers

If Pawsvela is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services

  • Maintaining transaction and business records

  • Resolving disputes

  • Preventing fraud

  • Enforcing agreements

  • Complying with legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take appropriate steps to protect your accounts and devices, including using strong passwords and avoiding sharing account credentials.

14. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain personal information

  • Requesting information about how your personal information is collected or used

  • Requesting information about certain disclosures

  • Opting out of certain marketing communications

  • Exercising applicable rights concerning targeted advertising or certain data sharing

  • Requesting a copy of certain personal information in a portable format

Not every right applies in every circumstance, and exceptions may apply under applicable law.

15. California Privacy Rights

If you are a California resident, California privacy laws may provide additional rights regarding your personal information.

Depending on the applicable law and circumstances, California residents may have rights to:

  • Know or access certain personal information collected about them

  • Request deletion of certain personal information

  • Request correction of inaccurate personal information

  • Opt out of certain forms of sale or sharing of personal information

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Receive equal treatment when exercising applicable privacy rights

Pawsvela will not discriminate against you for exercising privacy rights provided by applicable law.

Requests From California Residents

To submit a privacy request, contact:

Email: support@pawsvela.com
Phone: +1 (213) 495-4823

We may need to verify your identity before completing certain requests to help protect personal information from unauthorized access.

If you use an authorized agent to submit a request on your behalf, we may require appropriate authorization and identity verification as permitted by law.

16. Do Not Sell or Share My Personal Information

Where required by applicable law, California residents may have the right to opt out of the sale or sharing of personal information.

If Pawsvela engages in activities legally classified as a “sale” or “sharing” of personal information under applicable California law, we will provide the legally required opt-out mechanism.

Where applicable, you may also be able to manage certain advertising or cookie preferences through the privacy controls provided on our website.

17. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data-protection laws, you may have additional rights under applicable law.

Depending on the circumstances, these may include rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with an applicable data-protection authority

Where required, we may rely on legal bases such as:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent

The appropriate legal basis depends on the specific processing activity.

18. International Data Transfers

Pawsvela may use service providers located in countries other than your country of residence.

As a result, your personal information may be processed or stored internationally.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate legal mechanisms and contractual safeguards.

19. Children's Privacy

Our website is not directed toward children under the age required by applicable law to provide consent for online services.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

20. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

21. Social Media and Third-Party Features

Our website may include social-media features, embedded content, or third-party applications.

These services may collect information according to their own privacy policies.

Your interaction with such features may therefore be subject to the privacy practices of the applicable third party.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website or services

  • Changes to our technology or service providers

  • Changes to applicable laws or regulatory requirements

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

23. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Pawsvela

Email: support@pawsvela.com
Phone: +1 (213) 495-4823
Support Hours: 9:00 AM – 5:00 PM

Business Address:
13955 Central Avenue
Chino, CA 91710
United States

We will review privacy requests and respond in accordance with applicable law.